FAQ

We ship worldwide including Europe, USA, Asia and Australia

We only offer international shipping for small bonsai, medium bonsai

Email us at info@bonsaidriftwood.com

Unfortunately, each piece is unique, one it;s Sold it will be gone forever. Our artists can try to replicate the piece but it won’t be 100% similar.

Yes, it is, in fact shrimps love them as bonsai driftwood provide covers , supply backup food ( Moss ) and help to soften the water.

No !!! It;s made from driftwoods that bind together by Our artists with wood powder mixed with clay into a bonsai shape. The body of the driftwoods are Desmodium Driftwood , the branches and twigs are made from Bone Driftwood and using special resin mixed with sawdust. Our Bonsai Driftwoods have natural Brownish colour which to minimise the look and feel of real Bonsai in Nature

These driftwoods are designed to last forever in Aquarium Environment, and have been tested for years for by our skilled Artists and World Wide Aquascape Community. We put warranty on every single piece that we sell.

We want you to be 100% satisfied with your purchase at Bonsai Driftwood. You may return or exchange the product you purchased within  14 days of the order date. Returns without contacting us first will not be processed. All items must be shipped back within 2 days after request of a return.
 
Any non-defective return may be subject to a 15% restocking fee calculated based on the selling price of Bonsai Driftwood. Item must be in new and unused condition with all the original packaging and accessories. We will not be able to issue a refund if anything is missing. Shipping charges are non-refundable. Customers will be responsible for return shipping charges. Please obtain a tracking number as we cannot be held liable for packages that get lost or damaged on the way back to us.
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