March 20, 2018

Shipping and Returns !!!!

  • SHIPPING POLICY

It’s gotta be fast, it’s gotta be easy, and it’s gotta be cheap!

Free Shipping Policy

We’ll ship it free anywhere in the contiguous US! Talk about simple!

And don’t worry, we don’t skimp on shipping. We ship via FedEx,USPS, UPS and other premium carriers to provide you with the fastest and most reliable service available.

How long will it take to get my order?

You shouldn’t have to wait to get your order! So we work hard to ship your order as fast as possible. Most customers receive their orders within 2-4 days of placing them.

What if…

I live in Alaska, Hawaii, Puerto Rico?
No worry. You just need to pay a small fee for shipping

Tracking Your Order

You can track your package 24/7 in your account. Or follow the tracking number that we sent you via your email

Do you ship outside the US?

At this time, we only ship Bonsai Driftwood outside the US.

  • RETURN POLICY

We want you to be 100% satisfied with your purchase at Bonsai Driftwood. You may return or exchange the product you purchased within  30 days of the order date. Returns without contacting us first will not be processed. All items must be shipped back within 7 days after request of a return.
 
Any non-defective return may be subject to a 25% restocking fee calculated based on the selling price of Bonsai Driftwood. Item must be in new and unused condition with all the original packaging and accessories. We will not be able to issue a refund if anything is missing. Customers will be responsible for return shipping charges. Please obtain a tracking number as we cannot be held liable for packages that get lost or damaged on the way back to us

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