ORDER PLACEMENT

You can order our products by browsing our catalog and adding the products you wish to purchase to the shopping cart.

Once you have added the products you want to order to your shopping cart, click on the shopping cart button. You will then be prompted to enter your shipping and payment information.

Upon submission of your order you will be sent a confirmation email detailing the products that you ordered and all invoicing / shipping information. You can also review your order details by logging into your account on our website. If there are any errors or problems with your order, please contact us immediately at info@bonsaidriftwood.com

STOCK AVAILABILITY

We make every effort to maintain enough stock to fill all orders. The lead time projection is our best estimate, is not guaranteed and is subject to change or correction.

POSTAL SHIPPING TIMES

Shipping times estimated in the shopping cart. These times are provided by the 3rd party shipping companies, are NOT guaranteed and can take longer on occasion. It has been our experience that while the shipping times provided by the 3rd party shipping companies are usually fairly accurate, there will be occasions where it will take longer. If you need your order be a specific date, we recommend that you use an Expedited or Express option instead.

PAYMENT OPTIONS

We offer the following payment options:

  • Visa
  • MasterCard
  • American Express
  • PayPal
  • Check
  • Bank tranfer
  • Western Union
  • Discover

For all orders, we will debit your credit card for the full purchase amount when the order is placed.

If you pay for your order with PayPal, PayPal will immediately debit your PayPal account for the full purchase amount when the order is placed.

TERM ACCOUNTS

Term accounts are available to qualifying organizations. With some exceptions, we typically require a few pre-paid orders to establish order volume and frequency trends before we are able to offer terms. Please contact us for more details.

PRICING INFORMATION

All pricing is based on US dollars and is subject to change without notice. All charges are invoiced in US dollars and will be converted to your local currency by your credit card company.

SHIPPING INFORMATION

All products are shipped FOB from our facility in Canyon, Texas, USA.

DISCOUNT/FREE SHIPPING

From time-to-time we may offer discounted or free shipping based on the purchase value of your order. Our discounted/free shipping offer is only available for orders placed on our website.

Duties, import fees, or taxes assessed by your country’s customs service or customs brokerage fees that are assessed by the carrier are the responsibility of the customer and are not covered by our discounted/free shipping offer.

SHIPPING & HANDLING COSTS

Shipping costs are based on current rates as published by USPS. To determine the cost to ship your order, simply add items to the cart.

US ORDERS

We can ship to you via USPS.

INTERNATIONAL ORDERS

We will accept International orders from most countries. We can ship to you via USPS. Duties and brokerage charges may be assessed by your counties customs service and the shipping company.

ORDER PROCESSING TIME

We will make every effort to ship your order within the lead time projection provided on our website. However we are unable to guarantee any specific lead/delivery time.

EXPEDITING

To expedite an order, please send an email message to info@bonsaidriftwood.com. We will do our very best to respond to your expedition request within 2 business days. Expedited orders may be subject to an expedite fee.

RETURNS & EXCHANGE POLICY

We want you to be 100% satisfied with your purchase at Bonsai Driftwood. You may return or exchange the product you purchased within  14 days of the order date. Returns without contacting us first will not be processed. All items must be shipped back within 2 days after request of a return.
 
Any non-defective return may be subject to a 15% restocking fee calculated based on the selling price of Bonsai Driftwood. Item must be in new and unused condition with all the original packaging and accessories. We will not be able to issue a refund if anything is missing. Shipping charges are non-refundable. Customers will be responsible for return shipping charges. Please obtain a tracking number as we cannot be held liable for packages that get lost or damaged on the way back to us.

ORDER CANCELLATION

You may cancel any unshipped without penalty. To cancel an order, please send an email message to info@bonsaidriftwood.com

USE OF OUR WEBSITE

By accessing our website (www.bonsaidriftwood.com), you warrant and represent to us that you are legally entitled to do so and to make use of information made available via the website.

EXTERNAL LINKS

External links may be provided for your convenience, but they are beyond our control and no representation is made as to their content. Use or reliance on any external links and the content thereon provided is at your own risk.